The TCG Advantage!

Your Single Source Services Provider:
                       
-Solving Hardware & Software Problems for over 18 years…
-Using our HotSpares, Fix-It-First and All-Inclusive Strategy…
 
•  TCG employs a HotSpares strategy which is unmatched in the services industry. HotSpares are live running servers and storage solutions which replicate your site. This provides multiple benefits including:
•  Continuous local training and troubleshooting within a live environment
•  Live operating test bed for spares to ensure no DOA parts
•  Complete systems replacement with TCG’ internal call escalation policy. If within 8-hours, the problem has not been resolved through our three tiers of support, the complete replacement will be brought to the customers’ facility.
•  Each Local Services facility hosts between 2 to 10 experienced  Field Engineers that receive continuous training (including OEM and hands-on) on multiple platforms.
• All of our engineers are W-2 Employees.
• Our services are proven and our customer retention ratio is the highest in the industry.
• Guaranteed response times are defined as our engineer onsite with a working spare in-hand.
• TCG’S Mean Time To Repair (MTTR) nationwide is less than 3 hours, from the moment the call is placed by the customer to the conclusion of the service call.
• Network of 26 strategically located support centers nationwide, with more on the way.
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TCG Goals for Our Customers
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TCG is the premier independent maintenance provider in the country and our goal is helping our customers increase productivity, enhance effectiveness and reduce costs where possible. We can help you in the following areas:

• Lowering maintenance costs   
• Rental w/ lifetime T&M Warranty
• Reducing equipment down time   
• Spot services (installs, upgrades, moves)
• Increasing employee productivity for projects  
• Consolidated billing
• In and Out of Warranty systems  
• Payment options                                
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Proposed Solution
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TCG takes a ‘partnering for success’ approach to client engagements. As discussed, TCG will work with you to develop and execute a support plan to suit your needs.
 
SERVICES PROVIDED
• In-Warranty and Out of Warranty support for all platforms (One call solves it all)
• Coverage options from depot repair to 7 x 24 x 365, 2-hour on-site response
• TCG Hotline HP-UX, Solaris, AIX and OpenVMS Operating Systems Software telephone support to answer over 95% of all remedial software support questions and proven tier 2 support to cover the remainder at no additional charge.
• Free of charge on-site audit / system discovery and asset tracking
• Warranty tracking to include a monthly billing summary by location and / or cost-center
• Call-History and Asset tracking